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TMS RUS
TMS RUS is a cooperation partner of
TÜV SÜD in EEU countries
 

Training "Customer Satisfaction"

The training "Customer satisfaction" developed by TMS RUS Academy is intended for management of organizations, managers and employees of quality services, customer service departments and is aimed at studying the following aspects:

  • identification of the company's customers;
  • building communication channels with customers;
  • identification of consumer needs and expectations;
  • balance the needs and expectations of consumers and other interested parties;
  • monitoring and measuring of customer satisfaction;
  • methods for improving economic performance through customer satisfaction management;
  • complaints management;
  • methods of regulation of relations between supplier and consumers.

The growth of competitiveness spoils the consumer with a choice. As a result, the modern product market as well as service market are no longer satisfied with a simple formula "conclusion of a contract – product supply – receiving/not receiving a claim – feedback", and do not allow to establish long-term relationships with customers.

To obtain a detailed training program and the lecturer summary please contact us at: info@tms-cs.ru